Our computer hospital is somewhere you should feel comfortable bringing your technology to get any kind of assistance.
We want you to think as much about prevention — through training, help setting up new gear, virus checks and cleans — as much as about fixing problems through repairs.
Talk to us about what you can do to improve your computing experience today!
Computer purchasing and setup
A Lenovo Thinkpad, but we can source many different brands
We can aid you with any computer purchase in a number of ways
Buying a new computer, laptop or tablet is a minefield of choices and information, with so many retailers, options and deals to search through. Let us do the hard work for you. Come into the shop and we can tell you about what’s available, where the best price may be and what the best option is for your personal needs or business.
We can even purchase and setup for you!
Talk to us today about helping you get a new computer. We have access to many special online deals, wholesalers and other buying options. Instead of travelling to nearby centres and being talked into a deal by pushy sales people, or buying sight-unseen online, come and talk to use about what we can do. By taking advantage of our special “purchase and setup” deal we can help you decide on your needs, source the best price for your machine, then set up everything for you and even give you a one hour training session to get started!
Many big-box retailers fill new computers with a range of often awful “bloatware” — software that while not malicious or dangerous is just downright pointless and will slow down your computer experience. Sign up for our service and we will make sure this is all gone before you take home your new machine.
Computer repairs
Computers can baffle us all at the best of times. But when something really goes wrong, you need help.
Talk to us about fixing your computer today!
Repairs can come in two different categories:
Fixing damage
Improving performance
Fixing damage
The most common damage we see is usually broken laptop screens and keyboards, or burnouts due to power surge damage (watch out for those dreaded electrical storms!)
We will take a look at any laptop that needs damage repaired, old or new, and can order spare parts from a range of sources.
Improving performance
This is a different category, where we can take an existing machine and add more RAM, or a new graphics card (to a desktop) to improve performance and improve the lifespan of your system. This might even include upgrading from Windows 7 to 8.1 depending on your needs.
If your computer still uses Windows 7 you need to upgrade! Talk to us today!
Virus clean & tune-up
Discovering your computer is filled with viruses or malware can be one of the worst experience you will face as a computer user. You think everything is fine and suddenly — disaster.
Let us help you with our special Virus clean & tune up service. Our intensive process will get rid of all the ugliness on your computer and return it to a working condition.
This process usually takes 3-5 days but is detailed and extensive. Our tune-up covers several key areas:
Viruses
Viruses have been the scourge of computer users for many years now and can be transmitted via infected USB drives or via different kinds of downloaded software from the Internet. They can even be transmitted by going to the wrong website and allowing software to be installed on your computer. These need to go! Left unchecked they can destroy your system.
Malware
A newer kind of infection, this is usually transmitted from online and can allow intruders to take control of your system and use it in things like “botnets”, which are large networks of hijacked computers used for different kinds of online illegal activity. They need to go!
“Annoy”-ware
A different kind of threat, this ranges from useless software (think things like PC Keeper) that may not really do anything but annoy you, but can also be designed to trick you into purchasing this software that you don’t need! Best avoided.
Bad software
This is another category again. We’re of the opinion that real commercial software such as the Norton’s range is no good. It slows down your computer, is unnecessary and bloated, and does not do the job as well as free virus protection software such as Avast or Microsoft Security Essentials. Too many big-box retailers install things like Norton by default and give you some free time but then expect you to pay for it later (and it becomes more like annoyware then), and it’s just not necessary. This goes for some utilities that companies such as Dell and HP put on their computers. It’s often pointless, unnecessary and a drain on system resources. We can selectively remove the worst examples of this as required.
Talk to us today about our service and the options available!
Phone & tablet repairs
Due to a variety of issues with suppliers, shipping and other problems, we are no longer doing phone and tablet repairs. We apologise for any issues this may cause.
If you are in need of phone repair you may wish to try this outlet in Dubbo:
Experimac Dubbo
Located in: Orana Mall Shopping Centre
Address: 56, Shop 101 Orana Mall, Windsor Parade, Dubbo NSW 2830
Phone: (02) 6885 4010